Scalability and technology consulting advice for SaaS and technology companies — from the AKF Partners team.
Pattern Summary Ask + Confirm is a core agentic interaction where the system proactively gathers an input from the user and explicitly confirms it before…
Over the course of my career including time leading a global PMO, I have come to appreciate just how critical strong project and product management are to…
Purpose This guide outlines five initial plays to introduce agentic behavior into a product with minimal disruption, delivering measurable value while setting…
Executive Summary Agentic design transforms products from static tools into adaptive, intelligent experiences. By layering proactive, outcome-aware interaction…
The SaaS Era Is Ending - Software’s Next Phase Is Outcome-Centric and Agentic The Signal Is Clear Microsoft CEO Satya Nadella recently said, "Every product…
What Happens When AI Agents Take Over Software Product Development? We’ve all heard it – the provocative topic of AI replacing or deeply changing how we work…
Intro: The shift to agent-driven systems isn’t just a UX evolution — it’s a product rethink. Just as "Jobs to Be Done" gave us a lens for outcome-based design,…
Intro: Capturing user intent and delivering outcomes efficiently are table stakes. The next evolution of agent-driven systems goes beyond reacting to commands.…
Intro: Building agent-driven systems isn't just about capturing intent or delivering outcomes - it’s about avoiding the hidden traps that sabotage trust,…
Intro: You can capture intent perfectly. You can build seamless outcome-first flows. But if users don't trust the system to act correctly on their behalf -…
Intro: Capturing user intent is only the first step.
Intro: Capturing user intent sounds simple: listen, interpret, act. But in real systems, user input is messy, incomplete, and sometimes misleading. Without…
